SHIPPING POLICY
A Legal Disclaimer
At VisBeyond Pvt. Ltd., we are committed to delivering your orders in a timely and transparent manner. This Shipping Policy outlines how we manage shipping and delivery for both digital AI services and physical products.
1. Digital AI Services
Our AI services — including avatars, voice models, or other custom digital content — are delivered digitally via email or a secure download link.
Delivery Timeline:
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Standard delivery: 7–10* business days
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You will receive a confirmation email upon purchase, and a follow-up with the final files once your service is completed.
*Delivery times may vary depending on the complexity of the service and revision requests.
2. Physical Products (Posters, T-Shirts, etc.)
We ship our physical products across India and select international locations via trusted courier partners.
Order Processing:
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Orders are processed within 1–2 business days of payment.
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Once shipped, you will receive a tracking number via email.
Estimated Shipping Times:
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India: 8–10 business days
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International: 10–20 business days (varies by destination)
3. Shipping Rates
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Shipping rates are calculated at checkout based on:
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Delivery location
We occasionally offer Free shipping promotions, which will be clearly mentioned on the product or checkout page.
4. Delays & Exceptions
While we strive to meet delivery timelines, delays may occur due to:
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Public holidays or weekends
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Regional lockdowns or natural disruptions
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Customs clearance (for international orders)
In the event of significant delays, we will notify you via email with updates and alternate solutions if required.
5. Damaged or Lost Packages
If your order arrives damaged, defective, or is lost in transit:
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Contact us within 7 days of receiving the item (or expected delivery date).
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Provide your order number and photographic evidence if applicable.
We will work with you to provide a replacement or refund as per our Refund Policy.