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REFUND POLICY

A Legal Disclaimer

At VisBeyond Pvt. Ltd., we strive to ensure our customers are fully satisfied with both our AI services and physical products. Please read our refund policy carefully to understand your rights and obligations when requesting a refund.

1. Digital AI Services

Our AI services — including personalized avatars, voice cloning, and any other custom-generated content — are non-refundable due to the nature of the work involved. Once the development process begins, significant resources are allocated and custom work is initiated.

However, we will consider partial refunds or revisions under the following conditions:

  • The final output is significantly different from what was agreed upon in the initial scope.

  • You notify us within 5 business days of delivery with valid concerns.

  • Refunds or credits, if any, are issued at our sole discretion.

  • No refunds will be issued for completed services where the client has approved the final output.

2. Physical Products (Posters, T-Shirts, etc.)

We offer refunds or replacements for physical products if:

  • The item is defective, damaged, or misprinted.

  • The issue is reported within 7 days of delivery.

  • You provide photographic evidence of the issue.

We do not offer refunds for:

  • Buyer’s remorse or change of mind.

  • Incorrect sizing or design choice made by the customer.

  • In case of returns, you may be responsible for return shipping unless the product was defective or incorrect.

3. Order Cancellation

  • AI Services: You may cancel your order within 12 hours of payment, provided work has not yet begun.

  • Physical Products: Orders can be canceled within 6 hours, as we begin processing and printing soon after confirmation.

4. Processing of Refunds

Once your refund request is approved:

  • It will be processed within 5-7 business days.

  • Refunds will be credited to your original method of payment.

5. Contact Us

For questions or concerns regarding these Terms, please contact us at:

📧 Email: visbeyond5@gmail.com
🌐 Website Contact Page: https://www.visbeyond.com/contactus

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